Returns & Refunds
Can I Return an Item?
If you would like to return an item, you can request a return within 14 days of receiving your order, including weekends and public holidays.
To start a return, please contact us at mijilab.official@gmail.com with your order number and the reason for your return.
Our customer support team will review your request and provide you with the next steps.
Return Eligibility & Conditions
- All items must be unused and returned in their original condition and packaging.
- Clear photos of the item must be provided before the return is approved.
Contact Us
To request a return, please contact us at mijilab.official@gmail.com with your order number and the reason for your return. Our customer support team will review your request and provide further instructions.
Return shipping
Do I Need to Pay for Return Shipping?
We will cover the return shipping costs for faulty or defective items.
For returns due to a change of mind, return shipping costs and any related fees are the responsibility of the customer.
How Do I Return an Item?
Once your return request has been approved, please securely pack the item in its original packaging and ship it to the address provided. Please email us the Tracking Number and Shipping Carrier information to ensure efficient processing.
Timeline & Refund Policy
Returns may take up to 14 business days to process. Once approved, refunds are issued to the original payment method. Depending on your bank, it may take 7–10 business days for the amount to appear in your account.
Need Help?
mijilab.official@gmail.com
We are always happy to help.